BYREDO - Terms and conditions

Terms and conditions for online products sales

Date of last update: Janvier 2022

Welcome to www.byredo.com/uk_en - the Byredo UK website operated by Byredo France SAS (the "Site").

By placing an order with Byredo France SAS and/or Byredo UK Limited ("Byredo", "we", "us" or "our") for products which are sold on the Site ("Products") you will be deemed to have read, understood and agreed to these Terms and Conditions ("T&Cs"). Please read these T&Cs carefully and, if you are unhappy with any aspect, you should contact one of our customer service advisors before placing an order with us.

We amend these T&Cs from time to time. Please look at the top of this page to see when these T&Cs were last updated. Every time you order Products from us, the T&Cs in force at the time of your order will apply to the contract between you and us. If we have to revise these T&Cs and this has a material impact on your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the contract if you are not happy with the changes.

About Byredo

This Site is operated in the United Kingdom and all sales on the Site are made by Byredo France SAS, a company incorporated in France with company registration number 794 869 354 00033 (Paris) and VAT number: FR38 794 869 354 and whose registered office is located at 35 Rue des Renaudes, 75017 Paris, France.

You have chosen to visit the Site in the United Kingdom in order to purchase our Products. As a consequence, irrespective of your place of residence, any purchase you make will occur in the United Kingdom and will be governed by these T&Cs and the laws of England and Wales.

Other policies

The following additional policies (which can be accessed by clicking on the links below) also form part of these T&Cs and should be read carefully before placing an order:

- Privacy Policy
- Cookie Policy
- Website Terms of Use
- Returns Policy

In particular when agreeing to these terms and conditions of sale you agree to:

The processing of your personal data in accordance with our Privacy Policy

The transfer of your personal data outside of the EEA as described in our Privacy Policy

Eligibility

In order to make a purchase through the Site or to use any of the services or features made available to you on our Site you will be required to register. When you register, you will be required to provide information about yourself including, but not limited to, your name, telephone number and email address, which is true, accurate, current and complete in all respects. Should any of your registration information change in future you are required to amend your personal online account immediately. We may change registration requirements from time to time. Furthermore, when ordering Products, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

The purchase of Products through the Site is strictly limited to parties who can lawfully enter into and form contracts on the Site in accordance with English law.

Pricing policy

We have taken great care in the preparation of the content of this Site, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the Products or their prices as advertised on this Site. All prices are displayed including VAT and exclusive of delivery charges. The total cost of your order is the price of the Products ordered plus VAT at the current rate and delivery charges as set out during the checkout process.

We charge your credit or debit card or Paypal account when you place your order. Items in your online shopping cart will always reflect the most recent price displayed on the Product's detail page.

Availability

All Products are subject to availability. Validly stated prices on our Site remain in effect for so long as the Products are available or as otherwise stated on our Site. We will inform you as soon as possible if the goods you have ordered are not available.

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

Online ordering process

The ordering process consists of following steps:

you add the Products which you wish to purchase to your Shopping Cart;
you provide an address for delivery
you select your preferred delivery method;
you provide a billing address, and any requested payment information;
you will be asked to read carefully and then accept the T&Cs;
before submitting your order you will have a final opportunity to review the Products to be purchased and their prices (including any additional charges and fees such as delivery costs) and all of the information you have submitted; and
you will click ‘Place Order’ to finalise your order.

Customization conditions: the Unnamed perfume

As part of the Unnamed Perfume experience, Site users are provided the opportunity to create their own campaign visual through the digital animation tool on www.unnamedperfume.com. Users can submit a combination of letters, spaces, numbers, symbols, and images to create a unique perfume name. Any campaign visual created through the tool cannot be applied to any product available for purchase on the Site or in store. Products purchased either on the Site or in store will not be delivered personalised or customised in any way. For more information on the Unnamed Perfume, please visit www.unnamedperfume.com.

Ordering errors

You are able to correct errors on your order up to the point at which you click on 'place order' on the final page of our ordering process.

Delivery

Date of last update: Janvier 2022

Free standard shipping for all orders.

Import duties will be fully covered.

Please note that order shipments may take up to 6-7 business days.

Deliveries can only be made within the UK and Channel Islands. Not all of our delivery options are available to all areas of the UK and Channel Islands. If you have a question about delivery outside of the UK and Channel Islands we will advise you if you call our customer services team on +44 808 281 2913.

We will deliver the Products in accordance with the delivery option selected by you. Whenever referred to, working days exclude Saturday, Sunday and EU public holidays. Upon delivery of the Products to you, we will provide you with sufficient information to enable you to exercise your statutory right of cancellation and address any intended cancellation to the correct addressee or to return your Products. For further information please see the Clauses "Payment" and "Your Cancellation Rights" of these T&Cs and our Cancellation and Return policy

When offered, free delivery applies to Standard UK delivery only; next day, express and international delivery options are excluded from this offer. We will endeavour to deliver orders within 3-8 working days although this cannot be guaranteed.

Acknowledgement and acceptance of your order

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. We will confirm acceptance of your order by sending you an e-mail that confirms that the Products have been dispatched ("Dispatch Confirmation"). A legally binding contract between us will be formed when we send you the Dispatch Confirmation (or, in the unlikely event that a Dispatch Confirmation is not sent due to a processing error, when we dispatch the Products to you) ("Contract"). If you require any information concerning your order please email us here quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a Product or pricing error or if we are unable to obtain authorization for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

Inspection

You should inspect the Products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us (and return the Products in accordance with your cancellation rights or other statutory rights, as referred to in Clauses "Payment" and "Your Cancellation Rights" below).

Payment

Payment can be made by any of the following methods: Visa, Mastercard, American Express and Paypal. Payment will be debited and cleared from your account at the point at which your order is dispatched. You confirm that the credit or debit card being used is yours. Please note that all credit and debit cardholders are subject to validation checks and authorization by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorize payment to Byredo, we will not be liable for any delay or non-delivery of Products. We retain the legal ownership of all Products until full payment has been made by you and received by us and legal ownership of the Products will immediately transfer back to us if we refund any payment for the Products to you. Risk in the Products transfers to you upon delivery.

Your cancellation rights

1. As you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013 from the date of the Dispatch Confirmation until the date which is 30 days after you receive the Products. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.

Note that it is not possible to return items purchased online to any of our stores. If you made your purchase through a partnered retail location, such as an airport or department store, then any return will need to be made in accordance with the return/cancellation policy of the relevant retailer and should not be returned directly to us.

2. Your right to return goods does not apply to goods (i) made to your specification; or (ii) which have been clearly personalised; or (iii) which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly; or (iv) where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

3. To cancel a Contract, you just need to let us know that you have decided to cancel. You can email us here or contact our Customer Services team by post to: Byredo Customer Service, 35 Rue des Renaudes, 75017 Paris, France. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.

4. If you cancel your Contract we will:

Refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a store. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
Refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a store. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
Refund any delivery costs you have paid in accordance with our Cancellation policy
Make any refunds due to you as soon as possible and in any event within 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us.
Refund you on the credit card, debit card or Paypal account used by you to pay. If you used vouchers to pay for the Products we may refund you in vouchers.

5. If a Product has been dispatched to you or you have received it before you decide to cancel your Contract:

then you must return it to us without undue delay (in the original packaging and unopened) and in any event not later than 30 days after the day on which you let us know that you wish to cancel the Contract;
Products should be returned to the following address Byredo Customer Service, 35 rue des Renaudes, 75017 Paris, France
customers wishing to return fragrance Products should have regard to any labelling and packaging guidelines produced by Royal Mail or any other courier that is used;
unless the Product is faulty or not as described you will be responsible for the cost of returning the Products to us;
if sending by post we recommend you obtain proof of postage as we do not accept responsibility for items lost in transit; and
if you cancel your order but do not send off such goods to us within 30 days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.
We are unable to exchange Products. Please return the Product using the process described in the Cancellation Policy and re-place your order for the Product you wish to purchase.

Your other statutory rights to return products under the consumer rights act 2015

1. Because you are a consumer, we are under a legal duty to supply Products that are in conformity with the Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights (which are summarised in general terms below) are not affected by your right of return and refund in Clause 12 above or anything else in these T&Cs.

2. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Products your legal rights entitle you to the following:

up to thirty (30) days: if your goods are faulty, then you can get an immediate refund;
up to thirty (30) days: if your goods are faulty, then you can get an immediate refund;
up to six (6) months: if your goods cannot be repaired or replaced, then you are entitled to a full refund, in most cases; and
after six (6) months (depending on the type of Product): if your goods do not last a reasonable length of time you may be entitled to some money back.

Our liability for loss or damage suffered by you

1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these T&Cs, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products as summarised at Clause "Your Cancellation Rights" and for defective products under the Consumer Protection Act 1987.

3. We only supply Products for domestic and private use in reasonable quantities expected of a consumer and we do not make bulk sales. We do not sell more than 5 of the same item to any consumer and if you order more than this quantity in one order or in a series of orders we may request confirmation from you that you are a consumer rather than an un-authorised re-seller and we may refuse to accept your offer to purchase the Products ordered. You agree not to use the Products for any commercial, business or resale purposes. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Questions and complaints

If you have any questions about these T&Cs or wish to contact us to complain about any matter in regard to the Products, please email us here or write to us at:
Byredo Customer Service

35 Rue des Renaudes

Paris 75017

France

If after contacting us and following our complaints procedure you still feel that your complaint has not been resolved satisfactorily, you may access the EU Commission's Online Dispute Resolution platform.

Transfer of rights

We may transfer our rights and obligations under these T&Cs to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or your obligations under these T&Cs. You may only transfer your rights or your obligations under these T&Cs to another person if we agree in writing.

Cookie policy

Date of last update: May 2018

Welcome to www.Byredo.com/uk_en (the "Site"), a website operated in the United Kingdom by Byredo France SAS, a company incorporated in France with company registration number 794 869 354 00033 (Paris) and VAT number: FR38 794 869 354 and whose registered office is located at 35 Rue des Renaudes, 75017 Paris, France ("Byredo", "we", "us" or "our").

Our Site uses cookies to distinguish you from other Site users. This helps us to provide you with a good experience when you browse our Site; for example, it means that we can recognise your computer when you access the Site and log into your account with your user name and password. The use of cookies also allows us to improve our Site. By continuing to browse the Site, you are agreeing to our use of cookies.

Our Site uses functional, performance, marketing and personalisation cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site or use the shopping cart.
Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our Site. This enables us to personalise our content for you and remember your preferences.
Targeting cookies. These record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies (which is usually found in the 'Edit' menu). If you have disabled JavaScript you will not be able to use this Site. If you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site.

Except for essential cookies, all cookies will expire after 2 years.

Online return policy

Date of last update: April 2020

We want you to be happy with your purchase from us. If for some reason you are not we have set out below a summary of your rights in the event that you wish to return a product. Full details in relation to such rights can be found in our Terms and Conditions for Online Sales.

Please follow the 6 steps outlined below to exercise your cancellation rights and return your items purchased online to Byredo via post. Currently, it is not possible to return items purchased online to any of our stores. If you made your purchase through a partnered retail location, such as an airport or department store, then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us.

Step 1

As you are a consumer you may, in accordance with the Consumer Contracts Regulations 2013, cancel your order and obtain a refund (or exchange) within 14 working days from delivery.

If you have any questions relating to the return of your Products, please contact our Customer Services Team on +44 808 281 2913 or email us here.

Step 2

Simply email us here and include your order number, reason for the return and pictures of the product.

Please also include your name, e-mail address and phone number so that we can contact you, if necessary.

Step 3

You will then receive a prepaid return label which you can use at a FedEx depot or through a scheduled FedEx pick-up of your package. If you would like to return your product in another way BYREDO do not offer compensation for the return fee.

Step 4

Package your return item in BYREDO packaging or in a well-padded envelope or box to prevent damage in transit.

Post the goods to be returned within 45 days of your original order date.

All items must be returned unused, with authentic labels and in original packaging. If goods returned are not in a re-sellable condition, we may not accept your return. Any promotional gifts received with your purchase must also be returned.

We will reimburse the cost of returning the Products to our customer service (in their original packaging and unopened). Please ensure you receive proof of postage or delivery. We are responsible for your parcel only once it has been received by us. Items lost in transit will not be treated as returned, and cannot be exchanged or refunded. Customers wishing to return fragrance items should have regard to any labelling and packaging guidelines produced by the Royal Mail service or any other courier that is used. We will refund you the costs of freight for return of the Products in the same way payment was accepted for the goods.

Step 5

All returned goods will be examined upon receipt. We will not provide a full refund if the goods show signs of unreasonable use. In such circumstances, we will notify you via telephone or e-mail that a reduced refund amount will be available, or you can choose to arrange for such goods to be returned to you within 28 days of our notification.

Your right to return goods does not apply to goods (i) made to your specification; or (ii) which have been clearly personalised; or (iii) which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly; or (iv) where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

Step 6

Once we have processed your returns, our Returns Department will contact you by telephone or e-mail. Your payment for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) will be refunded by Byredo assoon as possible by the original payment method, no later than 14 days after we have received the goods (provided that you have returned the goods to us within 14 working days of delivery to you or your notifying us of cancellation). Please note that it can take 3 – 5 working days after we have processed a refund payment for it to appear on your credit card statement.

In the interests of preventing or investigating fraudulent activity: (a) we may contact you regarding returns activity which is suspicious, and/or (b) we reserve the right to deactivate any account which is engaged in suspicious activity.

For further information please contact us here.

The above cancellation and refund rights are in addition to your statutory rights (under the Consumer Rights Act 2015) to return goods which are damaged or faulty, or not what you originally ordered. Further details of these rights are set out in our Terms and Conditions for Online Sales.