FAQ

WHAT IS THE STATUS OF MY ORDER? 

Orders are not processed or shipped on weekends. Once an order has shipped, an email will be sent with UPS tracking information.

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay and Klarna.

CAN MY ORDER BE GIFT WRAPPED?

Every order placed on BYREDO.com ships in your choice of either standard packaging or a gift box with signature BYREDO packaging. Invoices shipped in all orders do not show products or order totals. If you want a proper invoice, please contact our Customer Service’s team.

WHERE CAN I FIND A BYREDO NEAR ME?

Please visit our Stores page to find the BYREDO store or counter nearest you. We recommend contacting our authorized retailers prior to your visit, as we are unable to view their stock information.

WHAT ARE YOUR SHIPPING METHODS AND POLICIES?

All orders are shipped through FedEx. We ship to US residential addresses and are unable to ship to P.O. Boxes, Puerto Rico, Hawaii and Alaska. There is free shipping on all US orders with ground shipping.

CAN YOU SEND ME A FRAGRANCE SAMPLE?

Every order on BYREDO.COM, with the exception of the Discovery Set and the La Grande Selection, ships with two complimentary samples of your choice offered in the cart. We cannot ship samples on their own, but you might try our travel sets which feature some of BYREDO’s best-selling fragrances.

HOW CAN I USE MY DISCOVERY SET VOUCHER?

An email will be sent 2 days after purchasing a Discovery Set with a unique voucher code that can be used towards a purchase of any 50ml or 100ml fragrance. Discovery Set Vouchers are not redeemable in store.

WHERE CAN I USE MY GIFT CARD?

Gift Cards purchased on BYREDO.com can only be used towards online orders and are not redeemable in stores.

DO YOU ACCEPT RETURNS?

BYREDO.com accepts returns within 30 days of delivery using our pre-paid return labels provided by our Customer Care team.

Please note that all items must be returned unused, with authentic labels and in original packaging. If goods returned are not in a re-sellable condition, we may not accept your return. Any promotional gifts received with your purchase must also be returned. Your right to return goods does not apply to goods made to your specification, or which have been clearly personalized, or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly, or where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery. For the return of leather goods, items should be returned unused, with all tags attached and with all BYREDO packaging (including any dust bags and plastic packaging). Please submit your request for return, including the order number and item you are looking to return to receive a prepaid UPS return label from Customer Care.

At this time, we are unable to provide returns for orders placed in Canada. We apologize for any inconvenience.

HOW CAN I CONTACT CUSTOMER CARE? 

Customer Care is available Monday – Friday 9am – 6pm EST 
+1 (240) 716-6518 or through our Contact Us form. 
Please allow 24 to 48 hours to receive a response via email.