Byredo.com ships to continental USA.
We also ship to EU countries, if you wish to change zone, simply select your country in the footer.
We are currently not able to deliver shipments to P.O boxes or APO/FPO addresses, military states or U.S territories.
Orders are shipped the first working day following the day the order was placed.
Ground delivery takes 1-5 days after the shipping confirmation has been sent, depending on where you are in the U.S.
If you have any question about your order, contact our customer care [email protected].
Standard shipping is free for all orders over $50.
Fees of other shipping methods are calculated during checkout.
If you have any question about tracking your order, contact our customer care [email protected].
During 30 days following the delivery of your order, you may request the refund of items, which you must return to us in unused condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact and in a resellable condition. Online Store cannot accept returns where labels have been removed or products opened. In the case of a product broken during transportation, please send a photo proof to [email protected]. For returns please follow the procedure as detailed below. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. Refunds for faulty items can be made within the 30-day period following delivery. Items cannot be exchanged or refunded at our stores.
Byredo.com Return Procedure and delays
If you were to be unsatisfied with your purchase, Byredo.com offers free returns . Please follow the procedure below:
1. Simply email [email protected] and include your order number, reason for the return and pictures of the product.
Please also include your name, e-mail address and phone number so that we can contact you, if necessary.
2. You will then receive a prepaid return label. If you would like to return your product in another way BYREDO do not offer compensation for the return fee.
3. Package your return item in BYREDO packaging or in a well-padded envelope or box to prevent damage in transit.
4. You will receive an email confirmation once return is processed.
It takes up to two weeks to process returns and credit your account. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact Customer Care.
Returns can be mailed to:
BYREDO – E-commerce returns
5 avenue de l'Opéra
Note that a discovery set cannot be exchanged or returned once the voucher code has been used.