Terms and conditions SE

Terms and Conditions of Sale

You can access this page in swedish here.

Article 1 – Company information

Antonio Puig, S.A.U. (hereinafter, the “Company”) is a Spanish company whose registered office is located in Plaza Europa 46-48, Hospitalet de Llobregat, 08902, Barcelona (Spain) incorporated in the commercial register of Barcelona under the number A08158289, and whose corporate purpose consists in the production, design and sale of cosmetic products and perfumes.

For further information, any question or help you may need, you may contact us by telephone at +46 40 62 07 240, by email or through any of the options available in the Form.

Article 2 - Scope of application of the Terms and Conditions of Sale

These are the general terms and conditions (hereafter the “Terms and Conditions of Sale”) which apply to any online sales by Company and purchases by end consumers (hereinafter, the “Customer” or “you”) in Sweden, (for domestic and private, personal use only) of products carrying the Company’s trademarks (hereafter the “Products”) offered for sale on the website https://www.byredo.com/se_en/ (hereinafter the "Website").

Please note that the Company carries out delivery and return of its Products throughout mainland Sweden, excluding Gotland, Södertörn and Öland.

Also note that the Company does not ship to P.O. Boxes, Military Bases and General Delivery

You are responsible for ensuring that you are a resident of a country and region that can receive deliveries of Products. If you do not reside in Sweden, you will be responsible for organizing the collection or shipment of your Product(s) in or from any of the countries where the Company offers the delivery of its Products on the Website.

All sales of Products carried out through the intermediary of the Website are subject to these Terms and Conditions of Sale, which the Customer expressly accepts when placing any order(s).

These Terms and Conditions of Sale may be modified or updated by the Company at any time; provided that the Terms and Conditions of Sale applicable to an order placed by a Customer are those in force on the day on which the order is placed.

These Terms and Conditions of Sale form an integral whole with our Terms and Conditions of Use, our Privacy Policy and our Cookies Policy.

Article 3 – Information concerning the Products

While taking care to ensure the maximum degree of accuracy regarding the information displayed with the Products (categories, names, reproduction, pictures, descriptions, properties, characteristics and composition, etc.) offered for sale on the Website and regularly updating said information, descriptions and data, cannot exclude any non-substantial errors.

Furthermore, although photographs and other reproductions of the Products for sale shall represent them faithfully on the Website, within the limits of the available techniques, they may nevertheless contain non-substantial errors.

Products are offered for sale within the limits of their availability. If despite the Company's vigilance, the Products ordered are permanently not available, the Company shall immediately inform the Customer of this by any appropriate means (telephone or e-mail) as soon as possible and shall promptly refund the Customer the amounts paid in relation to the order.

Article 4 – Ordering Products on the Website

4.1 General

The Products offered on this Website are intended for final consumers with a delivery address in the country set forth in Article 2, excluding the regions set forth in Article 2.

In order to place an order on the Website, the Customer must have reached the age of 18, enjoy legal capacity and hold a debit or credit card or any other payment instrument accepted on the Website (as indicated at the time of validating the order).

The Customer undertakes to ensure that all the information communicated to the Company via the Website in the context of his/her order is compliant with these Terms and Conditions of Sale, accurate and up-to-date. Failing this, the Company reserves the right to cancel the order and the corresponding payment.

The Company will not be responsible for any consequences resulting from inaccurate information provided by the Customer.

It is expressly agreed between the Company and the Customer that the Company may retain any Customer e-mails or other information provided by Customer in accordance with the terms of the Privacy Policy.

The Company will also be entitled to refuse any order: (i) placed by a Customer with whom there is an outstanding dispute relating to the payment of any previous order; or (ii) that is not compliant with these Terms and Conditions of Sale.

4.2 Place an order

- Step n°1: Selection of the Products

On the Website, the Customer selects the Product(s), the required quantity and, as the case may be, the relevant size, format or color, and adds the selected Products to its shopping cart by clicking on the “ADD TO BAG” button.

- Step n°2: Verification of the selected Products

The Customer may freely modify their online “ADD TO BAG” containing the Products selected, remove a Product initially selected, modify the quantities ordered or alternatively add a Product to their online “ADD TO BAG”. The price of the Products selected will be automatically displayed in the “ADD TO BAG”. The availability and prices of the items contained in the shopping cart are subject to change, and the Customer shall be bound by the availability and final price applicable at the time the “PROCEED TO CHECKOUT” option is selected.

- Step n°3: Order validation

Once the Customer has made their selection and wishes to validate the contents of their “SHOPPING CART” they must click the “VIEW CART” or “PROCEED TO CHECKOUT” button and then, identify themselves as follows:

• If he/she has an account on the Website: by entering his/her login and password;

• If he/she does not have an account on the Website (Guest): by his/her name, email address, address to which the order will be invoiced to him/her, telephone number.

The Customer must validate:

• the delivery address

• the billing address of payment method used for purchase

• the shipping method opted for

• the chosen payment method

At this stage, if available, the Customer could add a promotional code (e.g., WELCOME10) which would apply a promotion. Promotions might be a discount, a gift with purchase (GWP), or another perk. Please check Article 10 of these Terms and Conditions of Sale for additional information regarding discount codes, offers and promotions.

The Customer must abide by the terms and conditions of the offer (e.g., first order only, non-stackable, minimum order quantity, etc). If the promotion’s conditions are not met (e.g., an item is removed from the basket bringing order total below minimum required), the promotional code will automatically be removed/invalidated.

Once all this information has been duly fulfilled and validated, the price of the Products, and, as the case may be the extra shipping costs and sales tax as applicable, will be automatically displayed on the Website and the Customer must click on the “CONTINUE TO PAYMENT” button.

After communicating the required payment information, the Customer can review the order. If a Customer wants to change any of the information, they have a chance to go back and edit the delivery address, shipping method or chosen payment method. If the information is correct, the Customer can then click on the "COMPLETE ORDER" button in order to process payment.

The Customer must expressly accept these Terms and Conditions of Sale, to which the Customer finds an express link, by checking the box "I agree with the Terms and Conditions of Sale" and submitting his/her binding offer.

Once payment has successfully been processed the Customer will then see his/her order number displayed.

- Step n°4: Acknowledgement of receipt of the order

The Company will acknowledge having received the order by means of an e-mail sent to the email address communicated by the Customer. This confirmation e-mail will contain the ordering and Customer information and/or, where relevant, any difficulties concerning the order (availability of the Products, delivery timeframes or payment difficulty).

The order is final once a confirmation e-mail without reservations has been sent to the Customer.

- Step n°5: Acceptance e-mail

The orders are binding on the Company and the Customer once an acceptance e-mail without reservations has been sent to the Customer. Upon this acceptance by the Company, the Company and the Customer have concluded a binding sales contract on the basis of the terms of the order, the acceptance and these Terms and Conditions of Sale.

- Step n°6: Dispatching of the Product(s)

At the time of dispatching the Products to the delivery address chosen by the Customer the Company will generate an email informing Customer of said dispatch.

Article 5 – Price of the Products

The prices displayed on the Website are given in SEK (kr) and include any applicable sales tax.

The amount of the delivery or extra transport costs, if any, will be automatically displayed on the Website at the time of the validation of the order.

The prices of the Products are those in effect on the date of placing the order.

The Company try very hard to ensure that all information on this Website is accurate. However, just occasionally, an error can occur. If the Company discovers an error in the price or description of a Product you have ordered, the Company will tell you and ask you whether you wish to continue with your order at the correct price or cancel it. The Company may also in its sole discretion choose not to provide you with the Product or service if there has been an error in its description or price. The Company are not obliged to supply Products at the incorrect price.

The Company reserves the right to adjust prices, offers, Products and its specifications at its sole discretion at any time. Any adjustment in price will not affect the price of any Products which you have already ordered and which the Company has accepted by means of a confirmation email.

Article 6 – Payment

The Customer's purchases must be paid by one of the payment methods displayed on the Website.

The Customer will access a secure server that has been certified by a certification authority.

If the Customer choses payment by credit card, he/she must provide his/her credit card number and/or his/her bank details by filling in the online payment form. The transaction will then be executed by the Customer in accordance with secure banking standards, by communicating their credit or debit card number and/or bank details; the Customer unconditionally agrees in advance that the Company may complete the secure transaction in question. The authorization to debit the Customer's account is always given only for the amount of the Products bought including applicable sales taxes and duties and plus the amount of the delivery or extra transport costs (if any). The Customer's credit or debit card will then be debited after verification of its identification and banking information. If, for any reason whatsoever (objection, refusal on the part of the issuing centre, etc.), debiting the sums payable by the Customer proves to be impossible, the order will not be registered by the Company and/or will be cancelled.

The Company reserves the ownership of the Products until the full price of the Products has been paid to the Company, e.g., once the price has effectively been debited from the Customer’s bank account. If you wish an invoice, please contact us through any of the options available in the Form indicating your, full name, full address and order number. We will review your details and send back your invoice.

Article 7 –Delivery

Products will be delivered to the delivery address indicated by the Customer at the time of placing the order using the delivery method specified, provided that such delivery address is located in Sweden where the Company offers delivery of its Products (see Article 2). The Company bears no responsibility for any missing/erroneous delivery information provided by Customer.

The Products ordered will be dispatched by the Company by a postal carrier or parcel delivery service of its selection for delivery on the date or within the timeframe indicated on the Website and in the confirmation e-mail. In the event delivery within the estimated time frame is not possible, the Company will inform Customer of such delay and will propose another delivery date or provide alternative options.

The Company shall not be liable for any delay or failure to comply with its obligations under these Terms and Conditions of Sale if such delay or failure arises from circumstances beyond the Company’s reasonable control. This provision does not affect the consumer's mandatory rights such as the right to receive the Product within a reasonable time. Title to the Products shall be transferred to the Customer upon delivery.

Article 8 – Right of withdrawal

The Customer may elect to return any items ordered on the Website within the following periods: 30 calendar days from the receipt of the Products, or in case of multiple Products purchased in one order, 30 calendar days from the receipt of the last of the Products.

Procedure for returning Products:

Products cannot be returned in-store. Products can only be returned using one of the following methods:

· by following the steps of the return procedure required by the Company, as described on the Website;

· by mail or courier, at Customer’s own expense. Customer is advised to keep any proof of having returned Products, which presupposes that the Products will be returned by the Customer by recorded delivery or any other means that allows proof of a specific date of return.

The Customer will bear the direct costs of returning such items and will be liable for any diminished value of the returned goods resulting from handling the items (except when such handling was necessary to establish the nature, characteristics, and functioning of the items).

The return of the Products must be made by the Customer:

· Customer may notify the Company of their decision to return the Products via the standard withdrawal form provided bellow:

Standard withdrawal form

(If you want to withdraw from the contract, please fill out this form and send it back).

Information about the company:

Antonio Puig, S.A.U.

Plaza Europa 46-48,

Hospitalet de Llobregat,

08902

Spain

__________________________________

Name of the consumer(s)

__________________________________

Address of the consumer(s)

__________________________________

Signature of the consumer(s) (only in case of paper communication)

__________________________________

Date

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following products/services (*)

__________________________________

Ordered on (*) /received on (*)

(*) Delete as applicable.

· Customer must return the Products within thirty (30) calendar days of the Customer notifying the Company of Customer’s decision to return the Products;

· If Customer has handled the Products excessively in order to establish the nature, characteristics, and functioning of the Products, the Company may deduct an amount from the reimbursement corresponding to the diminished value of the Products. In addition, Customer must return any cosmetic Products with unbroken seal in their original packaging, in perfect condition, unused, and accompanied by all the accessories and documents provided with them at the time of delivery (notice, warranty, certificate of authenticity, etc.) and the delivery slip enclosed with the Products delivered. Note that if Products returned are not in a re-sellable condition, we may not accept your return. Any promotional gifts received with your purchase must also be returned.

· For the return of leather Products, Products should be returned unused, with all tags attached and with all packaging (including any dust bags and plastic packaging).

The Company does not assume ownership of the returned Product until it is received at the return address.

Reimbursement for the price invoiced for any Products returned will be processed by crediting original payment method used for the purchase. Refund will be completed without unnecessary delay and within (14) days from the date the Company receives the returned Product.

The Company will not accept (i) any Products personalized before the purchase, (ii) any Products that are not eligible for return for hygiene or health protection reasons if they have been unsealed after delivery.

Where permitted under applicable law, all items marked as "final sale" on the Website are ineligible for return, refund or exchange.

Article 9 – Non-conforming orders

If the Products delivered are not the Products that were ordered, the Customer shall:

· inform the Company as soon as possible via, telephone, email or through any of the options available in the Form, explaining why the Product is not in conformity with the order.

· return the concerned Product(s) in their original packaging, in perfect condition, unused, and accompanied by all the accessories and documents provided with them (notice, warranty, certificate of authenticity, etc.) and a copy of the delivery slip enclosed with the delivered Product(s). If the Customer damages the products, this might lead to liability and claims for damages for the Company.

· follow the steps of the return procedure suggested by the Company, as described on the Website.

The costs of returning the Product(s) will however be borne by the Company, only if the Customer is right in claiming that the Product returned is not compliant with his/her order, and subject to providing evidence of said costs to the Company. They will then be reimbursed by crediting the Customer's bank account accordingly;

If it is not possible to exchange or repair the returned Product, reimbursement of the price invoiced for non-compliant Products that have been returned will be effected by crediting the Customer's bank account within, at the latest, fourteen (14) days as from the Company's receipt of the returned Products.

Under no circumstances shall the restitution, exchange or reimbursement be requested and/or performed in a physical store.

The mechanism described in this provision shall not restrict the Customer's statutory warranty rights (see Article 12 below) or withdrawal right (see Article 8 above).

Article 10 – Discounts codes, offers and promotions

Customers may occasionally receive discount codes from the Company, via email or through promotional materials. Each code is unique to the recipient, is not transferable, has no monetary value and cannot be converted into currency. A code may have an expiration date, which will be stated at the time of promotion or on accompanying promotional materials that cannot be modified.

When an order containing multiple items is placed using a promotional code, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The discount cannot be refunded.

The value of a discount code cannot be deducted from an order if that code is defective or out of date: no replacement codes will be issued.

Only one discount voucher may be used per order.

Category and product exemptions may apply for discounts and promotions.

Discount codes do not apply to any products that are already reduced in price, i.e., in sale.

Article 11 – Intellectual property rights

The Company's products and trademarks whether figurative or not, and, in general, any other trademarks, illustrations, images, designs, models and logos displayed on the Website, are and will remain the exclusive property of the Company. Any contents published on the Website are protected by copyrights. The use of any content for the purpose of text and data mining is reserved.

Nothing herein shall be construed as granting Customer any right, title or interest in the trademarks, copyrights, Products, distinctive signs of the Company, and any intellectual property rights attached to thereto.

The Customer undertakes not to download, disseminate, reproduce or modify the Website, either in whole or in part, in any form whatsoever.

The Customer undertakes, more generally, to read and comply with the Terms and Conditions of Use of the Website, accessible by clicking on following link .

Article 12 – Statutory warranty rights

The Customer is entitled to statutory warranty rights for defects pursuant to the applicable legal provisions, in particular the Swedish Consumer Sales Act (2022:260) under which the Company is liable for defects existing in the Product at the time of the purchase and which shows during a three year period from the delivery. To exercise your statutory warranty you must contact us within reasonable time of you noticing the defect. If you have any complaints about a Product you may contact us through the options available in the Form. We will then assist you in handling the complaint.

Article 13 – Limitation of Liability

Claims of the Customer for damages under mandatory consumer law is excluded from this limitation of liability. Excluded from this are claims for damages by the Customer arising from injury to life, body or health or from the breach of essential contractual obligations (obligations whose fulfillment makes the proper execution of the contract possible in the first place and on whose fulfillment the contractual partner regularly relies and may rely, i.e. cardinal obligations) as well as liability for other damages based on an intentional or grossly negligent breach of duty by the Company, its legal representatives or vicarious agents.

The restrictions of paragraph 1 of this clause shall also apply in favor of the legal representatives and vicarious agents of the Company if claims are asserted directly against them.

The limitations of liability resulting from paragraph 1 of this clause do not apply if the provider has fraudulently concealed the defect or has assumed a guarantee for the quality of the item. The same applies if the Company and the Customer have reached an agreement on the quality of the item. The provisions of the Product Liability Act and mandatory provisions under applicable consumer laws remain unaffected.

The Website, content provided through the Website, and all technology, software, materials, data, or images provided or used by or on our behalf or Company's licensors in connection with the Website are provided “as is” and on an “as available” basis. Except as expressly set forth herein, Company makes no other representation or warranty of any kind, whether express, implied, statutory, or otherwise with respect to the offerings on the Website. Except to the extent prohibited by applicable law, Company disclaims all implied warranties, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, and quiet enjoyment, and any warranties arising out of any course of dealing, performance, or trade usage. Company will not be held responsible for (i) any errors, inaccuracies, or service interruptions, including power outages or system failures not under its control; or (ii) any unauthorized access to, use of, or alteration of, or deletion, destruction, damage, or loss of, any data, images, text, or other information or content. Company may discontinue any aspect of the Website, or may change the nature, features, functions, scope, or operation of the Website at any time.

Article 14 – Force Majeure

The Company shall not be liable to any Customer for any delay or failure to perform any obligation hereunder if the delay or failure is due to an external event caused by natural forces or by the actions of third parties, which is unforeseeable according to human insight and experience, cannot be prevented or rendered harmless by economically acceptable means, even by the utmost care that could reasonably be expected in the circumstances, and cannot be accepted by the Company because of its frequency, including depending on the circumstances of the specific case, but not limited to, strike, blockade, war, act of terrorism, riot, pandemic, imposition of trade restrictions, natural disaster or refusal of a license by a government agency.

The Company will inform the Customer of any such event by providing notice no later than at the latest thirty days of its occurrence. If the corresponding suspension of the Company's performance of its obligations continues for more than thirty (30) days, the Customer or Company, by providing notice to the other, may cancel any order(s) affected by such a delay. In the case of such cancellation, the Customer will be reimbursed by the Company as soon as possible by crediting the debit/credit card used for the relevant purchase. Statutory warranty rights remain unaffected.

Article 15– Partial Invalidity

Should any of the provisions of these Terms and Conditions of Sale come to be declared wholly or partially null and void, the other provisions and all the other rights and obligations resulting therefrom will remain unchanged and will continue to be applicable.

Article 16 – Competent jurisdiction - Applicable law

These Terms and Conditions of Sale are governed by and construed in accordance with the laws of Spain. Any disputes arising from or related to these Terms and Conditions of Sale shall be submitted to the non-exclusive jurisdiction of the courts of Spain. However, this shall not affect the rights consumers may have under mandatory consumer protection laws of their country of residence, which may allow them to bring claims in the courts of their home jurisdiction.

Customers based in the EU, Norway, Iceland, or Liechtenstein may also file a complaint on the following website, in order to seek online dispute resolution: http://ec.europa.eu/consumers/odr/.

Last update: 1st January 2025